Glovo Sets New Social Rights Standard With ‘The Couriers Pledge’

Morocco is one of the First Countries Globally to Benefit From This Pledge

  • Glovo has sought the advice of Fairwork to develop a set of standards for a fairer gig economy for platform workers
  • Glovo is committed to implementing in all countries where it operates by the end of 2023
  • Fairwork will provide an independent assessment to determine the impact of the implementation of the pledge

Casblanca, Morocco, October 28th, 2021 Glovo, one of the world’s leading multi-category delivery platforms, today announced “The Couriers Pledge”, a commitment by the company to increase the social rights and benefits available to couriers, regardless of employment or work status with the company. 

The Couriers Pledge, which has been created with advice from the Fairwork project, establishes a new set of standards that includes fair hourly earnings, improvements to insurance coverage and access to training, safety and maintenance provisions. The company recognises that the gig economy represents a significant source of income for couriers and wants to provide equality of access to social rights and benefits for couriers, independent of the way couriers work with the platform. 

Glovo is committed to implementing The Couriers Pledge in all the countries in which it operates by the end of 2023 with Morocco and Georgia to be the first countries included in the initial phase. 

A Fairer Future Of Work 

As part of its commitment to establish a fairer future of work and provide access to greater security and protection to couriers, Glovo has pledged: 

  • Fairer Earnings — Full transparency on fair earnings per hour to couriers.
  • Improved Insurance Coverage (360º Safety) — Upgrade of the accident policy, including extra benefits. All couriers must have fully-fledged insurances covering any unforeseen situation. 
  • Safety and Maintenance (360º Safety)  — Providing professional safety courses to Glovers and including a road safety section during the Onboarding process. Safety on the road has to be a top priority. 
  • Caring for Couriers Community — Courses for Couriers in different subjects on entrepreneurship, IT skills or languages to help couriers develop their professional skills and progress on their professional journey via  G learning, and languages via Busuu. We want to pave the way for couriers to take the next step in their lives and develop their skills. 

Fairwork’s Auditing Process 

The commitments made by Glovo under The Couriers Pledge will be subject to external audits by Fairwork, with all findings to be made public. As an independent party, Fairwork does not endorse company practices, but will evaluate and report on the progress Glovo is making against Fairwork’s five principles of fair work. 

Sacha Michaud, Glovo Co-founder, said: “While the gig economy has opened up new opportunities, it’s fair to say that it has its challenges and that it’s in need of improvements, especially where social rights for couriers are concerned. At Glovo, we have always been in favour of providing our couriers with access to greater social rights, no matter their contractual relationship. By 2023 we expect to be collaborating with around 240,000 couriers on a monthly basis worldwide and we are committed to providing them with better social rights and benefits while also protecting the autonomy and flexibility they value. As a company, we feel this initiative sets a new industry standard for a fairer gig economy — one that has social rights and uses a best practice framework at its core.” 

Professor Mark Graham, Fairwork Director, said: “Glovo, as one of the largest companies in the platform economy, could become an example of fair practices in the sector if they commit to implementing comprehensive policies that improve the conditions of their workers. Fairwork does not endorse companies but provides independent assessments of their policies and practices. From that position, we welcome Glovo’s invitation to provide an independent evaluation of their new ‘Couriers Pledge’ and look forward to testing their implementation on the ground against our principles of fair work.”

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