The cities of Tangier, Marrakech and Agadir concerned by the projects in progress
Infrastructure.The authorities anticipate the high demand on airport infrastructure. Faced with the current high passenger numbers, which are expected to increase in the future, the National Airports Authority is carrying out projects in several cities to increase the capacity.
The capacity of airports, especially in major tourist cities, is under severe strain. A situation that now leads officials to launch projects in several cities. In this sense, the National Office of Airports (ONDA) has launched projects to ease the pressure on airports that have experienced an influx exceeding their capacity, mainly those of Tangier, Marrakech and Agadir. This is what emerged from the speech of the Minister of Transport and Logistics, Mohammed Abdeljalil.
In response to a question from the group of National Rally of Independents (RNI) during the weekly session of oral questions in the House of Councillors, Mr. Abdeljalil said that these projects, being implemented by the ONDA with a budget of 50 million dirhams and over 15 months, will increase the capacity of 25 to 50%. Abdeljalil said that these projects, being implemented by the ONDA with a budget of 50 million dirhams and over a period of 15 months, will increase by 25 to 50% of the capacity of the three airports, adding that other projects on the implementation of new terminals are scheduled with an envelope of more than 4 billion dirhams for a period of 3 to 5 years, the goal being to accompany the expected influx by 2040.
The Minister also said that these projects will increase the capacity of the airport of Tangier to 3.2 million passengers, that of Agadir to 4.4 million passengers and the airport of Marrakech to 11.5 million. The ONDA also intends to make a new terminal at the airport of Rabat-Salé to provide the administrative capital of a modern infrastructure to accommodate 4 million passengers, he said, further indicating that the extension of the airport of Al Hoceima will be launched shortly.
Quality
In response to another question on improving the quality of services in some airports in the Kingdom, Mr. Abdeljalil stressed that as part of its strategic plan “ENVOL” (2021-2025), the ONDA places the satisfaction of passengers at the top of its priorities, ensuring services that meet international standards. The Minister also noted that the Office is based on two international programs to assess its performance on an ongoing basis, namely the program of quality of airport services, supervised by the Airports Council International and the global program Skytrax, which is based on a benchmark and a detailed audit of the quality of airport services.
He mentioned other efforts to improve the quality of services through a series of measures, citing, among others, the expansion of parking lots in several airports while providing them with video surveillance cameras and the development of a computer system that can identify problems encountered in some airport infrastructure to take the necessary steps.
The Minister also announced the establishment of a space for exchange with passengers on the website of the ONDA to receive their complaints and observations, recalling that the main airports in the Kingdom have Wi-Fi connection.
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