Mohammed V International Airport’s new Arrivals Zone now operational

A new Arrivals Zone at Mohammed V International Airport, set up to support the growth in arrivals traffic and further enhance the passenger experience, went into service on Tuesday evening.

The opening ceremony was attended by Habiba Laklalech, Director General of the Office national des aéroports (ONDA), Abdallah Chater, Governor of Nouaceur Province, and representatives of the airport’s public services, as well as teams from Casablanca Mohammed V airport and ONDA who had worked on the project.

Having mobilized 200 people at peak times, with the participation of seven Moroccan and two foreign companies, the new arrival zone is a bright and functional space that offers a fluid and pleasant arrival route, with the latest-generation equipment. The ambience of the space offers a feeling of comfort that contributes to the quality of the passenger experience.

In a statement to the press, Abdelhak Mezzour, Director of Mohammed V International Airport, said that the new, more spacious control area for Moroccan and international passports would enable dynamic management of queues, stressing that the control operation would no longer exceed 20 minutes as a maximum estimate.

He also announced that this area (4 months of work) has 47 positions, including 1 for passengers with reduced mobility (PMR) and 6 for “fast track”, to reinforce the existing offer (20Pc) especially during this summer period.

According to ONDA data, the new international arrivals area, shared by Terminal 1 and Terminal 2, will increase passenger capacity on arrival and reduce baggage delivery times.

The new baggage delivery area is equipped with a state-of-the-art baggage handling system, featuring inclined carousels offering greater handling capacity and reduced waiting times. In March 2023, ONDA replaced 3 baggage carousels with new, high-performance equipment, to which a new carousel has now been added, bringing the total number of baggage carousels to 9.

The entire project represented an investment of 305 MDH.

This new infrastructure (3500 M2) is part of a more ambitious project to extend Casablanca Mohammed V airport by building a three-level central area between the two terminals. In addition to the arrival area shared by Terminal 1 and Terminal 2, this will include an area dedicated to connecting passengers and an area dedicated to domestic traffic. The project also includes the redevelopment and renovation of the baggage delivery area up to the exit.

In March 2023, Casablanca airport was awarded a triple distinction by the International Council of Airports, thanks to a number of initiatives that have had a direct impact on the passenger experience, notably the deployment of the Lean Six Sigma approach, which has reduced passenger waiting times and their variability, the implementation of a digital system for instant monitoring of performance and processing times for airport operations, and the special attention paid to orientation and information.

ONDA and all its partners (DGSN, ADII, GR, airlines), under the overall coordination of the Mohammed V Foundation for Solidarity, remain committed to raising the quality of services to the highest level and offering a pleasant travel experience to Moroccans of the World returning home for their vacations.

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